Refund Policy

Cancellation and Refund Policy

Thank you for choosing Real Services. We strive to ensure your satisfaction with our products and services. Please read our Cancellation and Refund Policy carefully to understand the procedures and conditions for canceling orders and seeking refunds.

Order Cancellation:

  1. Cancellation Period:

    • You may cancel your order within 24 hours of placing it. Contact our customer support team  to request a cancellation.

  2. Cancellation Process:

    • To cancel an order, provide your order number and reason for cancellation via email.
    • If the order has not been processed, we will initiate the cancellation and refund process.

  3. Cancellation After Processing:

    • Once an order is processed or shipped, it cannot be canceled. In such cases, please refer to our Return Policy.

Refund Policy:

  1. Eligibility for Refund:

    • Refunds will be processed for canceled orders within the specified cancellation period.
    • Refunds are not applicable for orders that have already been processed or shipped.

  2. Refund Processing Time:

    • Refunds will be processed within 7-10 business days after the cancellation is approved.
    • The refund will be issued using the original payment method.

  3. Refund Amount:

    • The refund amount will be the total order value minus any applicable fees.
    • Shipping charges are non-refundable.

Return Policy:

  1. Product Return:

    • If you receive a damaged or defective product, contact us within 7 days of receiving the order to request a return.
    • Provide clear photos of the damaged or defective item along with your order number.

  2. Return Process:

    • Our customer support team will guide you through the return process, which may include returning the item to us.
    • Upon receiving the returned item, we will inspect it and initiate the refund process if the return is approved.

  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to a mistake on our part.

Contact Us: If you have any questions or concerns about our Cancellation and Refund Policy, please contact our customer support team at realservices.kumta@gmail.com

Real Services reserves the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Please review this policy periodically for changes.

Last Updated: [31-12-2023]

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