Real Services (“we” and “us”) is the operator of (https://realservices.in/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

Returns

Real Services will happily accept returns within 2 days of delivery of the service. Once returns are received and accepted, refunds will be processed to store payment methods for a future purchase. We will notify you once this has been completed through email.

Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.4 Change Of Delivery Address

Orders placed before 05.30 PM – GMT(GMT 05-30) will be dispatched the same day, otherwise, within the next business day.

Our office operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.7 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can investigate

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Duties & Taxes

GST has already been applied to the price of the goods as displayed on the website

 Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has investigated and deemed the parcel lost.

Customer service

For all customer service enquiries, please email us at realservices@gmail.com

Please read this policy and the terms and conditions carefully which provide you with important information and guidelines about your rights and obligations as our customer, concerning any purchase or service we provide to you.

 There are some conditions for processing any refund as follows.

1. If the application is not processed from our side within 3 Days. In this case, we may offer a partial refund after a deduction of 20% as refund charges.
2. If the application is processed from our side. In that case, no refund is possible.
3. We give all our efforts to provide the service to you as per your specifications and timelines specified against each service or product purchased by you from Realservices.in. Despite, if due to any reason, we are unable to provide you with the service or product you purchased from us, then you will be allowed to get a refund that will be subject to the following situations:
4. The Refund will be only considered in the case where it is a clear, visible deficiency with the service or product purchased from Realservices.in.
5. In a situation where a customer has paid for a service but then requests for a refund only because there was a change in mind for the customer’s side, the only 80% refund will be granted as there is no fault, defect, or onus on Realservices.in.
6. Refund requests will not be welcomed after the work has been shared with you in the case of a change of mind. Despite this, we will provide you with the option of using the amount paid for by you, for an alternative service in Realservices.in amounting to the same value and the said amount could be applied in part or whole towards the said new service; and If a refund request has been asked 30 (thirty) days after the purchase of a service or product has been completed and the same has been suggested and indicated via email or any form of communication declaring that the work has been completed, then, such refund request shall be considered invalid and shall not be counted.
7. If the request for the refund is approved by Realservices.in, the same will be processed and intimated to you via email. This refund process will take a minimum of 15 (fifteen) business days to process and shall be credited to your bank account accordingly. We will handle the refund process with care and guarantee that the money spent by you is returned to you as earliest as possible.

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.
• Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with Service Providers who help us provide our orders and store services to you; for example –eproc.karnataka.gov.in, They will process and store registration information of you, If you enrolled as Contractor or Bidder

Payments

We accept payments through Paytm, Razorpay Payment Gateway. When processing payments, some of your data will be passed to Paytm/Razorpay , including information required to process or support the payment, such as the purchase total and billing information.